Our Travel Advisory Policy
Given the flexibility our guests and customers need right now we have implemented the following policy which applies both to existing as well as new reservations.
Best Flexible Rate: This rate offers maximum flexibility to change or cancel your reservation. For direct bookings this rate can be fully changeable or refundable up to 24 hours prior to the day of arrival.
Bookings via a third-party: For bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly – you should refer to their terms and conditions.
Our Commitment to Cleanliness
As we welcome you back to our hotel, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and employees.
Our property is compliant with all the health and safety standards required by the Malta Tourism Authority.
Public Spaces: Additional deep cleaning of high touch surfaces, social distancing, ‘last cleaned’ charts, best practices for pools, fitness centres and lounges.
Guest Rooms: In guest rooms, we have elevated our rigorous protocols to thoroughly clean all surfaces with hospital-grade disinfectants. And we will be placing disinfecting wipes in each room for your use.
Hand Sanitizer: Hand sanitizing stations have been installed at hotel entrances, at our front desks, our elevator banks, and meeting spaces.
Social Distancing: Signage in public spaces will remind our guests to maintain social distancing. We will be adding partitions at check-in to provide an extra level of precaution for our guests and our employees.
